XCEDI Marketplace – Frequently Asked Questions

What is XCEDI?

XCEDI is a Ghana-based online marketplace where you can buy electronics, home appliances, furniture, computer accessories, and more. Our goal is to make online shopping in Ghana safe, convenient, and affordable.

How do I create an account?

Click on the “Sign Up” button on the top right of the homepage. Fill in your name, email address, phone number, and password, then verify your account through the confirmation email.

How do I place an order?

  • Browse products by category or search using the search bar.

  • Click on the product you want and select “Add to Cart.”

  • When ready, click the cart icon and proceed to checkout.

  • Enter your shipping details and payment method.

  • Confirm your order. You will receive a confirmation email with your order ID.

How do I track my order?

Visit the “Track Your Order” page, enter your Order ID and email, then click “Track.” You’ll see your delivery status in real time.

What payment methods are accepted?

We accept:

  • Mobile Money (MTN, Vodafone, AirtelTigo)

  • Visa and Mastercard

What currency are prices listed in?

All prices are in Ghanaian Cedi (₵).

What is your delivery coverage?

We deliver to all major cities and towns across Ghana. Delivery times vary:

  • Accra & Tema: 1–3 working days

  • Other regions: 3–7 working days

  • International delivery: Currently not available.

How much is delivery?

Delivery fees depend on your location, weight, and size of the package. The delivery cost is displayed at checkout before payment.

What is your return and refund policy?

You can request a return within 7 days of receiving your order if:

  • The item is defective or damaged

  • The wrong product was delivered
    Returned products must be in their original condition and packaging. Refunds are processed within 5–10 working days after inspection.

How do I contact customer support?

  • Phone: +233 30 707 2121

  • Email: support@xcedi.com

  • Live Chat: Available on our website during working hours.

Do you offer promotions or discounts?

Yes! Subscribe to our newsletter for updates on sales, promotions, and exclusive discounts.